1. Data controller
The data controller is Artificial System (Greek General Commercial Registry (G.E.MI.) No. 010751653000, Greek tax identification number (AFM) 119308998), with registered office at Megalo Kefalovryso, Trikala, 42100, Greece, represented by Σπύρος Τσιασιώτης. For privacy-related matters, you can contact us at hello@artificialsystem.eu.
2. Data we collect
- Contact details submitted through forms, including name, email, company, and phone.
- Project information, message, requested service, and indicative budget.
- Technical security and operational data, including IP address, request time, user agent, and server logs.
- Analytics or marketing data only after valid consent.
- Correspondence and information supplied during professional communication.
3. Purposes and legal bases
- Responding to enquiries and preparing proposals: pre-contractual steps or legitimate interests.
- Providing services and managing the relationship: performance of a contract.
- Invoicing, accounting, and tax obligations: legal obligation.
- Security, abuse prevention, and technical diagnosis: legitimate interests.
- Analytics, marketing, and non-essential technologies: consent.
4. Recipients and providers
Personal data may be disclosed, only where necessary, to authorised partners and service providers supporting the operation of Artificial System, such as hosting, email, security, accounting, CRM, analytics, or other technical services. Where a provider acts as a processor, it is used in accordance with the applicable data-protection requirements.
5. Transfers outside the EEA
Where a provider outside the EEA is used, transfers rely on an adequacy decision, Standard Contractual Clauses, or another lawful mechanism.
6. Retention
- Enquiries not resulting in a relationship: up to 12 months unless longer retention is required for legal claims.
- Client and project data: for the relationship and as required by legal, accounting, and tax obligations.
- Server and security logs: for the minimum period defined by the security policy.
- Consent-based data: until withdrawal or expiry of the relevant period.
7. Your rights
You may request access, rectification, erasure, restriction, portability, and object to processing where the applicable conditions are met. You may also withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at hello@artificialsystem.eu. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA).
8. Contact form and automated decisions
Form information is used to evaluate and answer your enquiry. We do not make decisions producing legal or similarly significant effects solely by automated means.
9. Cookies
Non-essential categories do not activate before consent. Detailed information is provided in the Cookie Policy.
10. Security and changes
We apply appropriate technical and organisational measures. This policy may change when services, providers, or legal requirements change.